The client has 7 working days to return a product to RegalosCincoEstrellas.com if you are not satisfied. Thus, during these seven days and run it whenever the cost of collecting the product (igales to the fees charged for sending), the customer can return the product along with your bill and the product sealed in its original packaging.
In the case of the return of goods specified in the first paragraph of this item, the customer shall bear the transport risks.
The customer must pay shipping charges as long as the cancellation occurs with back up on the issue date of the product.
All returns must be reported to the Customer Service of RegalosCincoEstrellas.com by registered letter with return receipt to the following address:
Eleventh Avenue from September 7
25337 Bellcaire d'Urgell
They also may notify returns via email, phone or fax. To access click here
Then RegalosCincoEstrellas.com will contact by email or phone with the customer to arrange the return of products and assigned a return number.
Due to the nature of the products, the customer must follow the return procedure.
No returns will be accepted if you have not followed the notification procedure to return RegalosCincoEstrellas.com.
Products that are new and complete (accessories, cushions, instructions as appropriate) will be accepted.
The amount of any product that has been damaged by the customer or whose original packaging is damaged in a way that goes beyond its simple opening, or only partially reimburse will not be reimbursed.
The periods mentioned above begin the day of receipt of order.
This legal right of withdrawal is exercised free of charge, except for transportation costs.
The legal guarantee does not apply to compensation for damage resulting from a cause external to the product (p. Ex .: blow, incompatibility with the mains) or caused by the customer.
In case of return, the client will receive the money on your credit card or bank transfer. The arrangements for the refund set RegalosCincoEstrellas.com.
RegalosCincoEstrellas.com advised his client to sign a specific insurance with the carrier for the market value of the products. This insurance is necessary for the customer to protect against any case of damage, theft or loss of the goods by the carrier.
In all cases, the return is at your own risk of the customer.
If you participate in a promotion that offers RegalosCincoEstrellas.com shipping, in case of return you have two possibilities:
1- bear the cost of returning the product to us (ensuring the product in case of damage or loss).
2- RegalosCincoEstrellas.com collecting the product made billed a fixed amount depending on the weight of product to be returned.
- a. De 0kg a 25kg:15 euros.
- b. De 25kg a 50kg: 35 euros.
- c. De 50kg a 100kg: 100 euros.
- d. De 100kg a 130kg:150 euros.
- e. Over 130kg budget you will ask a specialized carrier.